- cross-posted to:
- programmerhumor@lemmy.ml
- cross-posted to:
- programmerhumor@lemmy.ml
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After being forced to use Azure DevOps instead of JIRA… I wish I had JIRA back…
I don’t care what M$ says, Azure DevOps is being left for dead. As someone who worked on the System Center space for years, I know the signs of a product they want to kill but can’t. I’m convinced the only reason it is still around is because some internal teams haven’t moved to GitHub yet.
I actually like Jira. I have my own workflow where I fetch my tickets via Emacs to Orgmode and then work from there. Integration is read-only but that is what I need 99% of the time.
Jira is so much better than the new programs introduced in the last few months. Almost everything could be done on a Jira ticket before. Now I need to go to Jizz for a work order, Bellow for an off the shelf inventory addition, GroupCenter for releasing a drawing, and SimpSupport for IT help. It’s like an MBA in upper management pushed these additions and then fucked off as soon as they started implementing them before it blew up in their faces. Off to search for the next company’s productivity flow to ruin.
Fuck. Monday is tomorrow. I go back to this shit, and pretending to care about my job…
Where is “slapping management insistent on AI?”
Ah man, my boss wants to get our department Meta glasses for taking pictures of parts we make, we literally get a bonus on our pay cheques for us having our phones on us an be reachable.
AI can be useful. Don’t shit on it in a generalist statement…
They weren’t making a generalist statement. They were complaining about management insisting on slapping AI everywhere.
Not having to use agile work methods should be another
There’s an appropriate time and place for any methodology. There’s never an appropriate time or place for Teams or Jira.
I could compromise over that, but teams and zoom is a big no
I feel like my company pays me well just to deal with all the crappy software we have to use. Teams, Jira, Salesforce, ServiceNow, it’s quite the shitsym.
I’m convinced that Jira is difficult on purpose to sell more consultancy and gold partnerships and trainers
No consultancy can ever make Jira fast. It’s incredible that it takes several seconds just to open a motherfucking goddamn issue.
I swear all their SQL is
select * from *;Sometimes you’ll search for a ticket and it straight up just doesn’t find it. Then you search for it again and wow, now it’s suddenly appeared.
As a person who has designed several enterprise data models, I would like to personally congratulate the entire middle school class that belched up Atlassian’s
Food, shelter, water psychological needs? I mean everything is a psychological need by those terms
(I think they’re exaggerating to emphasise how bad other things are for comedic effect.)
Jira is the worst project manager software, except for all the others - Churchill
I would take literally anything above Service Now.
I don’t mind Jira that much.
Having used quite a few others: hard disagree
Several companies I’ve worked at had bespoke internal systems that were less general but extremely efficient to use.
It kills me to think some bean counters probably gutted them and gave the money to Atlassian
Hell, my employer used to just have us turn in Excel-based at the end of each week. They were super easy and fast to fill out. After the switch to Jira it takes 3x longer.
What’s a good alternative to Jira?
Probably controversial, but I like Notion for this.
it’s easy to customize properties, moving issues around is smooth, and writing inside a page feels natural to me.
Once I worked at a place that had its own in-house project management software. It actually worked rather well. Part of the problem is that every company has its own process and Jira and the like try to accommodate all of them and it ends up being a jumbled mess that doesn’t fit anyone’s actual process. It’s like trying to fit a tesseract-shaped peg into a round hole. But companies don’t like to spend money on developing their own software so that’s what we end up with.
Goose farming
GitHub tickets are fine.
Jira is complicated because PMs want it to do everything. It can, but there’s no good reason for it.
BugZilla works for lots of usecases also
The only thing GitHub can’t to is structure tickets. It would be nice to link issues together other than by referencing them.
just one more workflow bro. i promise bro just one more custom workflow and it’ll fix everything bro. bro, just one more scheme. please just one more, one more custom field and we can fix this whole project bro, bro cmon just give me one more automation rule i promise bro, bro bro please ! just need one more permission scheme bro please bro i can fix this i swear bro just one more post-function bro please
Writing bug-free code?
Good alternative, not fantasy.
Now you’re being silly.
Confluence is implied as being part of the lower parts of the pyramid yeah?
God, confluence is so fukcing dogshit.
I wish it wasn’t. Ideally having a central knowledge base for your project with all sorts of features sounds amazing.
Then you get confluence, where loading a si gle page somehow takes 7 seconds, and your documentation is split among dozens of pages each if which take equally as long or longer to load.
Folders take like 3-4 seconds to unfold and reveal what documents are inside.
It’s such a piece of shit
Remember open source wikis? Twiki?
They were much better. More functional, faster, intuitive.
Corporates got rid of those and Atlassian got rich
Confluence, the place where you do a bunch of documentation and then later forget you wrote it or can’t find it anymore and have to rewrite it all in a separate Confluence folder only to repeat it all later?
My team at work has several different team docs folders ranging from severely outdated to new but soon to be outdated
I dont get confluence. It just looks like a group of github readmes
Except worse: Confluence tries insanely hard to prevent anyone actually getting at the document source code. So you are expected to use the godawful interactive web editor to make any changes.
Clearly you’ve not had to use the home grown documentation methods.
Do you leave auto formatting on and deal with Confluence making bad decisions, or leave it off and have to manually set all the formatting?
I go for the second option, but I’m not sure it’s less irritating or not.
My previous job was tech support for multiple companies. One of our clients was using Salesforce. Another client used Jira.
A handful of clients were using their own Teams to which I had to connect or run using Citrix and Pulse Secure/Ivanti. Sometimes I had to juggle between three or four Teams.
I’m so glad I quit. I can only hope my next employer won’t use Teams, but I won’t hold my breath.
Teams now has a multi-account feature, whoch really changes things
At some point I was trying to coordinate a situation with someone from our client using the Teams of my organization. It worked for a while before being blocked by Teams, because we were in a different organization.
I’m sure it was a configuration issue, but I am not an admin for MS shit, had hundreds of calls, needed to communicate with my clients, and was blocked by that crap.
I may have swore a bit.
Nah it sucks. You don’t get a fucking notification when someone messages you on a different organization. For fuck’s sake.
I would prefer Jira over ServiceNow, my previous job had jira and it ran smooth, ServiceNow is just a clunky mess
I were unfortunate enough to get an assignment about sending messages to ServiceNow through a REST interface. The company had a team that managed ServiceNow, so I set up a meeting with one of the people there to get read access to the test environment so I could confirm that it worked. The person invited, then invited a coworker who in turn invited the manager of their department. During the meeting we got established how little they wanted my team to do anything that could affect the system due to how easy it was to make mistakes that took weeks or months to fix, how complicated it was and how many years it took to be proficient in. The whole thing was basically a lecture on how unequiped our team was to manage their system and how they didn’t want us to break it with changes we weren’t planning on making anyway. It took a few meetings after that to get credentials and when I got them I got admin access for some reason. That experience left me wondering why ServiceNow was even being used as it sounded like a liability more than anything else.
Yeah that sounds about right, the ServiceNow config at my work also feels like a house of cards, I also feel like I lose at least an hour of work anytime I have to interact with the damn thing
Bit unpopular, but I actually prefer servicenows ticketing system over Jira. Although a big part of that comes down to how my team worked for a while
For a while I had to use Jira for any cloud work and ServiceNow for any dev work on that platform. Keeping track of 2 different boards is maddening
Yeah what’s worse than 1 task list to manage? 2 task lists in different platforms
I was a vocal hater of Jira till I switched to a company that rolled their own ticketing system. Now I love Jira.
I’ve worked at a company that used both. One for development the other for support tickets.
The idea that people would use ServiceNow for development tasks is scary.
My company also uses both. We create support tickets in ServiceNow but it is also used for requesting access to different programs and network drives. It has been used for a couple of years and I have still not figured out how to see what I have access to, which feels like a basic feature.
I feel this so hard hell just looking for tasks assigned to me can be a challenge. And my workplace uses SN for everything, so we got STRY tickets for our agile development which we then create CHG tickets to deploy with CTASK tickets to associate with other teams when we need their help in a deployment which is almost all of them. Writing up a change is easily a 30 minute exercise in frustration
As a ServiceNow dev/admin, I support this opinion so hard.
what’s your feelings about freshservice?
Haven’t gotten to play with that one, but it looks clean.
I’ve had to write some automations using the Jira Cloud API. holy shit, is this an accurate pyramid
next time my job asks me to install teams on my phone, I’m gonna hand them a list of rental costs for access to my phone/internet and to cover any security related issues.
Why are you using your own phone for work?
I’m fine with it, since they pay my phone bill if I have it installed ¯\_(ツ)_/¯
Why would they ask to install something on my phone? It’s my phone, not theirs.
They could ask, but I think that’s all they can do with my phone.
I actually like the flexibility, but Teams is installed in a work profile that I created. This way I can turn it off when the work day is over. Very useful!
You know you can have that flexibility with a work phone, right? Without them monitoring, and controlling your device?
How are they monitoring and controlling my device when they don’t have MDM access to it? Again, I created the work profile myself. All my company IT could have access to are the Microsoft apps I’ve installed in the work profile which is separated & turned off when I don’t need it.
If I have a second phone, I need to keep it charged, remember to take it with me, and to turn it off after work. With everything integrated into my private phone it’s much easier for me.
I told them my os is non standard, Graphene, and if they need anything more than 2fa codes, it’d need to be on one of their devices.
My company stopped allowing OTP and required Microsoft Authenticator on personal phones. I was one of the few to refuse, eventually they gave me a Fido key. While I also use a less Google version of Android, I didn’t talk about that when it was happened, just the principal that this is my phone, not the companies.
I have been doing that too for years: I tolerate Gmail for my work account because I like having updates on my phone, and the 2FA go in my own Bitwarden account. I refuse anything else.
