I could understand that if they were an overseas company, but they are from the US. That had to be one of the most incompetent customers service reps ever.

My boss convinced me to make a pricing calculator for our contracts using Excel with macros. I pushed back and said we need to use Power Apps, CRM, or anything other than Excel. He said it would just be a POC/wireframe we’d use to build a more permanent solution with later.

Well 5 years later, there are like 2 dozen versions floating around with different macros, pricing, etc. And of course I’m the one who gets messaged every time some makes a change and breaks the damn thing, or some sales person is convinced it’s not calculating correctly. I fucking HATE that Excel sheet.