As much as I hear you that this happens with other retailers. It doesn’t happen with Amazon from my experience, and those I’ve known personally. They take what you send back back and refund you, they sometimes say just keep it and we’ll send another to you, do with the old one as you will, they go to bat for you with Manufactures who are trying to weasel out of warranty responsibilities. So I can fully get on with not buying from Amazon for a ton of human reasons, Bezos, employee treatment and such, but when it comes to customer support they are top notch.

I use iDrive, 20TB for a couple hundred bucks a year. I’ve not found anything that compares to that in pricing. Backblaze I think it’s about $1600 a year for the same storage and the major cloud providers are much higher than that. I view cloud backups as the the last line of defense in the backup strategy. So all the nice features that most providers offer at a significant price increase just don’t make sense to me as I won’t use them. I have the iDrive Linux app running it detects what’s new in the monitored directories and shoves them up to the cloud hopefully to never be needed.

I noticed on their site they say they have a import/export feature. If it’s not what you are describing then what is it?