This isn’t an excuse for the difference, but I wonder how exposure bias played into their perception. If a person was more accustomed to men in a specific situation and a woman “surprised them” by being involved, it could lead to time passing being perceived as longer. It would be similar to how any new experience is often perceived as taking longer than a familiar one in the same time period. Underrepresentation of women in that scenario would support it.

It’s funny you use southwest as an example in this. I flew with them for the first time this year and it was easily the worst technical experience from an IT perspective that I have ever had. Sure I got from point A to point B, but everything involved with buying the ticket, getting through security, tracking my flight, boarding time, etc was worse than every other flight I’ve been on. The app was awful and basic features like delay notifications or pulling up the digital ticket made an already expensive as hell experience way more stressful. Windows 95 isn’t keeping up