No matter the degree or seniority, the answer is always NO.
“Right, so you see, when a conductor is passed through a magnetic field, an electromotive force is produced, and this force can perform work, which can in turn be used to represent probabilistic information…”
mashes the A button to skip dialog
HAHAAA YOU FOOL YOU HAVE ACTIVATED MY INFODUMP I AM AN UNSKIPPABLE CUTSCENE
“Brother, may i have some IT-Service?”
“No.”
no uncle steve, that’s commuter science, I know ALL ABOUT PUBLIC TRANSPORTATION
People need to understand the difference between computer science, information technology, software engineering and Tech Support
and “actually needing Microsoft support but coming to you cause Microsoft doesn’t give a shit about private end users”
Tis is the same
ELI5 ??
Generally, but I am likely missing some stuff:
Computer Science: The underlying theory around making efficient computer software (I would consider the hardware side computer engineering)
Information Technology: the process of managing computer software and hardware systems for an organization
Software Engineering: the process of developing software including writing code, prioritizing features / bug fixes
Tech Support: part of IT. Troubleshooting and resolving issues with an organizations hardware and software systems
Computer sciences is mathematics, software engineering is programming, IT support (I’m including infrastructure and infosec here) is making sure that computers run fine for the employees needs.
Don’t let the infosec people hear that you lump them into support. At one of my past organizations they outright refused their workshops to be integrated with the company wide ticketing system. He can use it but not infosec.
i don’t really mind, but i also don’t do anything for free, either. at least feed and beer me.
Every year at Christmas my grandparent in law asks me to fix her iPhone. Something with iCloud account. The answer is always the same: Apple store.
Using Apple requires a PhD in computer science.
1 in 10 CS majors fall for this common trap. The other makes this mistake at work.
The biggest career mistake I’ve ever made is opening an Excel macro and changing two characters to make it count a thing again.
I was then permanently labelled Cracks the Technomancer, master of all things technology. It fucking sucks.
Computer science has absolutely nothing to do with support, they are totally different fields with totally different skill sets.
Most programmers I’ve known would be garbage at support and most support staff might be able to do some scripting but sure as hell aren’t coders.
Okay but someone that works in IT will have the same answer.
Computer science has absolutely nothing to do with support, they are totally different fields with totally different skill sets.
That also holds for computer science and programming :)
Especially this time of year when people are panicking for whatever reason, people are travelling, people are coming and going, people are buying laptops, devices and phones and the majority of them don’t know how digital files or folders even work (or where they are in a digital system).
If you know anything about computers … just pretend you don’t know anything like everyone else. It will save you so much work and headaches this time of year.
And don’t get soft either … cute girl asking for help? NO … old grandma has a new laptop? NO … your dying relative has a new phone? NO! … your two year old niece has a new tablet? NO! … your drug dealer wants to lower your debt in exchange for fixing their PC? HELL NO!!!
your drug dealer wants to lower your debt in exchange for fixing their PC? HELL NO!!!
nuh uh, if i’m getting paid (getting paid in reduced debt is still paid cuz it’s money i was gonna give him anyway) i’ll do whatever
Yep that’s a contract and I work for those
My answer is usually “I don’t use computers the same way you do, so I probably won’t know what you’re talking about.”
ughhhhh yes this is so annoying (randompcb and me have become the classroom’s tech support ugh)
Pro tip: whenever a relative asks you to fix their computer, wipe everything and set up Linux for them. That’ll teach em.
“You use Arch, now, btw”
“Make sure to write that down, because you’re legally required to bring it up at every possible opportunity.”
Did that for my sister but nowadays I just use the excuse: “Sorry I can’t help you, I don’t use Windows anymore”.
The real problem is when a relative know that I’m computer guy and ask me to fix the TV/air conditioner or like my father once did: setup an antenna
Did that, kind of. The system’s been running flawlessly for like a decade now. I’m not sure if they even understand the difference.
I just tell them that I only deal with Linux and that is usually enough to dissuade.
Legit haven’t touched windows in 5 years, I don’t know my way around it
I haven’t used Windows personally in about 15 years and professionally in about 10. I’m pretty useless on anything newer than XP. I even got my wife to switch over to a Mac Mini because at least that has a Unix-like OS and she can still do her audio work on it (in fact, better than a Windows system because their patch QA is light-years ahead of the MS “fuck it, it’ll break some systems but we’ll get that next patch Tuesday” approach).
That’s not to say that I like Apple. I just dislike their OS less than Windows.
You have experienced the pinnacle of Windows (we could probably also add Windows 7 to this). Do yourself a favor and never touch a Windows 10 and especially Windows 11 machine. It’s unimaginable how Microsoft managed to break everything that was working and how clever they are in terms of marketing to sell you stuff you don’t need.
They made me finally switch to Linux because my paid 365 subscription offered me to try the new outlook because Windows Mail was to be discontinued in future. I activated the test and the fun began: Only one of seven accounts was imported into outlook. Of course it was the only Microsoft account (Outlook). All other Accounts were ignored. I thought „Ok migration didn’t work, I’ll do it later manually“ I had a new email. I clicked on it. Edge opened although Firefox was my standard browser. It took me a couple of seconds to realize that I was clickbaited into opening an advertisement by one of the biggest companies on this planet.
This made me immediately stop my work and install Linux Mint. I’m not going back any time soon.
For job related reasons I have to use a lot of VMs. Unfortunately most of them are Windows 10. I created a naked installation years ago and basically use this as the base for individual development VMs. One of these annoyed me for days to make an update. All I could click was „remind me in one hour“ or update immediately. So I chose the one hour a lot of times. I finally let it update. Now my (Windows default!) task bar is transparent and also the whole windows menu. A colleague using the same VM with the latest updates (without changes to installed software) has no issues.
,oh how glad, my ubuntu is broken since update"
Looks like we’re setting up an improvised KVM device! :D
Honestly no problem, if they’re tech literate enough to have gotten that far it’ll probably be okay
Then it’s fun lol
Exactly.
Or even better, install Emacs and run away laughing wildly! Bwahahahaha!
What’s a Cimproter?
Start talking about logic gates and flip flops and PLAs and FPGA, maybe even throw in few of the ASICs. If they don’t shut up even after that then bring in the big guns and start talking about doping and PN junctions and How BJTs are better than FETs
