bimbimboy@lemm.ee to Technology@lemmy.worldEnglish · 3 days agoHalf of companies planning to replace customer service with AI are reversing coursewww.techspot.comexternal-linkmessage-square179fedilinkarrow-up1912arrow-down17
arrow-up1905arrow-down1external-linkHalf of companies planning to replace customer service with AI are reversing coursewww.techspot.combimbimboy@lemm.ee to Technology@lemmy.worldEnglish · 3 days agomessage-square179fedilink
minus-squarefmtx@lemmy.blahaj.zonelinkfedilinkEnglisharrow-up16·3 days agoThere was a case in Canada where the judge ruled in favour of the plaintiff, where a chatbot had offered information that differed from Air Canada’s written policy. The judge made them honor the guidance generated by the chatbot: https://www.cbc.ca/news/canada/british-columbia/air-canada-chatbot-lawsuit-1.7116416
There was a case in Canada where the judge ruled in favour of the plaintiff, where a chatbot had offered information that differed from Air Canada’s written policy. The judge made them honor the guidance generated by the chatbot:
https://www.cbc.ca/news/canada/british-columbia/air-canada-chatbot-lawsuit-1.7116416