misk@sopuli.xyz to Technology@lemmy.worldEnglish · 11 days agoHP ditches 15-minute wait time policy due to 'feedback'www.theregister.comexternal-linkmessage-square63fedilinkarrow-up1462arrow-down14cross-posted to: technology@beehaw.org
arrow-up1458arrow-down1external-linkHP ditches 15-minute wait time policy due to 'feedback'www.theregister.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 11 days agomessage-square63fedilinkcross-posted to: technology@beehaw.org
minus-squareadarza@lemmy.calinkfedilinkEnglisharrow-up16·11 days agooh, it’ll still happen now… just no ‘15 minutes’ announced to callers. it will be the actual honest estimated wait time, and more than 15 minutes during customary busy periods… after they shred half, then another half, of their telephone support staff.
minus-squareMrAlternateTape@lemm.eelinkfedilinkEnglisharrow-up2·11 days agoJust wait for something else that dominates the news and do it then, so nobody will notice. Very old trick.
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oh, it’ll still happen now… just no ‘15 minutes’ announced to callers.
it will be the actual honest estimated wait time, and more than 15 minutes during customary busy periods…
after they shred half, then another half, of their telephone support staff.
Just wait for something else that dominates the news and do it then, so nobody will notice. Very old trick.